International Moving Support Specialist (Hybrid)

Sirva • Oakbrook Terrace, IL

1d • Hybrid

About The Position

General support functions for International Moving Services Operations. Responsible for shipment tracing, customer service, documentation handling (preparing, collecting, distributing and saving to SISTRS), and downstream cost containment for household goods international shipments. Will have contact with customers, agents, vendors and port brokers. This is a hybrid position in our Oakbrook Terrace, IL office.

Requirements

• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Ability to prioritize and handle multiple tasks
• Well organized
• Detail Oriented
• Goal Oriented
• Excellent Communication skills both oral and written
• Ability to work successfully in a team environment where work direction will be provided by multiple people (Matrix Environment)
• 1-2 Years of customer service or transportation experience preferred
• High school diploma required
• Undergraduate degree preferred

Responsibilities

• Shipment Tracing: Though shipment prompts, confirming events occurred and then updating ProMove and the International Move Management Consultant accordingly.
• Documentation Handling: Responsible for arranging all shipping documents and processing with customers, agents, vendors and port brokers and uploading to SISTRS database.
• Keep customers, agents, vendors and port brokers informed of status changes in a timely manner
• Other duties as assigned, including communications desk coverage, FedEx handling and registering files as needed

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more.
• Benefits are based on employment status and may not be available for temporary or part-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED