International Move Coordinator (Oakbrook Terrace, IL-Hybrid)
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About The Position
The International Move Coordinator- Overseas Booked will be responsible for managing many aspects of international household shipments including managing the relationship with the overseas booking agent and acting as a single source contact for the customer in North America on behalf of the overseas booking agent. To be successful the International Move Coordinator will communicate with agents, vendors and customers, manage the profitability of the shipments, educate customers as needed and agents regarding process and procedures for international shipping and resolve transportation issues. Additional responsibilities include invoice dispute resolution, providing coverage for absent colleagues, vendor management and selection, all the while focusing on ensuring customer satisfaction.
