International Host

Turning Stone Resort Casino • Verona, NY

247d • $42,120 - $48,000

About The Position

As an International Casino Host, you will be a key member of our Player Development team, dedicated to providing personalized service to our global VIP clientele. Your role involves cultivating relationships with international guests, ensuring their gaming experiences are memorable and seamless.

Requirements

• High School Diploma or Equivalency required.
• Related Asian sales and/or casino Asian marketing experience preferred. Experience can be substituted for education.
• Must have two years experience in sales, Asian marketing, and gaming; or good relationship with Asian contacts.
• Must be willing to sign an employment contract.
• One year direct table games and Asian game operation experience preferred.
• Must be able to speak English and at least one Asian language; including Chinese, Vietnamese, Mandarin, Cantonese, etc.
• Must be available to work Company operational hours, including weekday evenings and weekends. Some travel will be required.
• Events planning experience with approval record preferred.
• Must possess computer skills with knowledge of Microsoft Office.
• Must be able to stand/walk for long periods of time and lift up to 10lbs.

Responsibilities

• Always ensures Asian players receive exemplary customer service and understands the importance of building individual guest contacts.
• Demonstrates a thorough understanding of the casino complimentary systems programs.
• Always uses appropriate judgment in issuance of complimentary goods and services (dining, hotel accommodations, transportation accommodations, entertainment, or spa/salon service) to rated Asian players for their recognized exemplary play, in accordance with department policies and procedures.
• Effectively maintains coded book of business given by the casino and manages this book according to the company's expectations.
• Understands the importance of being visible on the Casino Floor and consistently spends adequate time reviewing and monitoring Asian player ratings before and during shift to know who, of the rated player base, is present or is expected to arrive.
• Consistently enhances the 'personal player base' and effectively builds and maintains professional relationships through established methods (i.e. personalized note cards, follow-up phone calls, greeting guests at check-in, dining, recognition of anniversaries, birthday/special gifts), and always follows through with necessary accommodations.
• Effectively utilizes pit personnel (i.e.: Shift Managers, Pit Managers and Floor Supervisors) to identify new premium Asian players.
• Develops new premium Asian players by identifying their interests and encouraging a higher number of return trips through the appropriate player events (Golf tournaments, shows, player parties, etc.).
• Ensures that all of the rated Asian player base stay well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage trip frequency to the casino, including sending personalized structured literature to a range of the rated player base (i.e. inactive, special offers).
• Consistently meets established standard for sales activity and Asian event bookings.
• Effectively develops and maintains a positive working relationship with all marketing and credit staff, while providing appropriate supervision and direction to credit representatives, to continually provide exemplary guest service.
• Always maintains strict confidentiality of Asian guest information.
• Uses knowledge of personal player base to suggest new ideas for Asian events that would encourage future trips and additional play from the patrons.
• Assists in the development and organization of Asian events.

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED