International Executive Host

Rivers Casino • Philadelphia, PA

72d

About The Position

The position involves establishing and maintaining relationships with casino players, providing personal services related to promotions, reservations, special events, and other customer care needs. The role focuses on developing and maintaining relationships with both new and existing VIP players, as well as building loyalty among international customers.

Requirements

• Must be 18 years or older.
• High school diploma or general education degree (GED).
• 2+ years related casino marketing host experience required.
• Knowledge of Casino Management Systems and customer database platforms.
• Excellent communication skills, both written and oral.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Responsibilities

• Provides elevated service experience to VIP customers.
• Ability to extend complimentary services in accordance with the approved comp matrix.
• Enrolls players in club program.
• Establishes personal relationships with new and existing players providing assistance as needed.
• Achieves established revenue and reinvestment goals.
• Builds and maintains database of international customers.
• Develops and coordinates marketing programs and events to attract desired market.
• In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency.
• Demonstrates professional, engaging, and effective telesales skills and production.
• Works with all departments to ensure that gaming service expectations are met.
• Acts as communication liaison between Chinese, and/or other languages, and English speaking guests and employees.
• Handles difficult situations in a calm, timely and professional manner.
• Performs all other duties as assigned.

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED