International Direct Ship Program Manager

Yeti Coolers • Austin, TX

208d

About The Position

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™. We are looking for an International Direct Ship Program Manager to support our international distributor business. This is a highly cross functional support position which will work closely with Finance, Operations, and Sales to Build out YETI's distribution program by enabling distributor direct ship globally. You are someone with good organizational skills that allow you to stay on top of multiple items at the same time and have the ability to switch direction. You can see around corners to ensure we deliver exceptional experiences. You are the consummate team player. There is no task or project too big or too small for you - you attack them all with passion, creativity, a positive outlook and attention to detail.

Requirements

• Bachelor's degree required
• 3-5 years industry relevant experience in Order Management, Sales Support, or Business Operations in a fast-paced environment
• Expertise in Microsoft Word, Microsoft Excel, and PowerPoint required
• Collaborative mindset to work with customers, peers, and leadership to solve complex challenges
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Self-starter, able to succeed in a fast-paced work environment with a natural ownership mentality
• Ability to pivot as customer and team needs evolve and change
• Ability to work in a fast-paced and deadline-driven environment
• Be a steward of and maintain the YETI Brand
• Must be able to work in the US without employer sponsored work visa needed

Responsibilities

• Develop and implement strategies to improve program efficiency and effectiveness
• Serve as the primary point of contact for internal and external stakeholders on the direct ship program
• Work with key cross-functional teams including Sales, Sales Ops, Logistics, Supply Planning, Trade Compliance, and Finance to ensure smooth international order fulfillment and an exceptional customer experience
• Partner with the global Sales team to deepen relationships with international distributors, delivering tailored support that aligns with YETI's values of quality and durability
• Monitor program performance and identify areas for improvement
• Track key performance indicators (KPIs) for the direct ship program
• Analyze data to identify trends and opportunities for improvement
• Prepare regular reports on program performance for management
• Communicate program updates and issues effectively to all stakeholders
• Collaborate with other departments to ensure smooth operations
• Lead process implementation, document management and operational efficiency
• Develop and implement standard procedures to keep the team up to date with product knowledge, international customs requirements, and evolving sales processes
• Stay current with international events that could disrupt supply chain to continuously anticipate and elevate service levels

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree