International Customer Service Operations Specialist

Abbott Laboratories • Lake Mary, FL

2d • $19 - $38

About The Position

The International Customer Service Operations Specialist is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers following the operational process of the business relationship with stakeholders.

Requirements

• High School Diploma required
• 3 years' experience in a similar role
• Must be multilingual (English and Spanish required)
• Must be proficient in MS Word, Excel and Outlook
• Must have good keyboarding and typing skills
• Must be able to effectively collaborate with others
• Must be able to communicate professionally, verbally and in writing
• Must be able to work independently and on a team
• Must be able to work effectively in a fast-paced environment with shifting priorities

Nice To Haves

• SAP or other ERP system experience a plus
• Bachelor’s degree preferred

Responsibilities

• Execute applicable Quality System processes, included but not limited to, Abbott Rapid Dx North America, LLC (RDNA) & Abbott Rapid Dx International Limited (RDIL).
• Act as primary liaison between International or Domestic OEM customers, International Affiliates, Sales and GBS
• Responsible for all facets of assigned customers including, but not limited to, order fulfillment, open order management, service issues and resolution
• Develop and maintain customer relations by providing support & enhance business acumen.
• Review and maintain customers open orders on a daily basis to resolve customer orders with Delivery blocks, Billing blocks and Incomplete orders
• Prepare all required documentation and communication for International orders to meet respective country customs requirements
• Manage and process all inquiries and orders from all receipt methods
• Route customer contact inquiries to appropriate resources
• Follow up customer questions or concerns
• Investigate, coordinate and process Credits & Return Goods Authorizations, and Debits; following reported service/product issue from stakeholders and customers.
• Resolve issues regarding pricing, inventory availability, payment terms, delivery or any other question regarding a customer’s order status
• Stay current with any account changes, inventory requirements and order requirements
• Keep up to date on products, inventory, promotions, etc. that are necessary to provide customers with exceptional customer service
• Keep manager informed of all changes, issues and potential concerns of all customer accounts
• Maintain customer Profile Sheets (Factsheets)
• Work with supply chain personnel to ensure customer fulfillment and requirements are met
• Complete customer reporting requests
• Other duties as assigned

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees