International Customer Accounts Specialist I

Hunter Industries Brand•Clermont, FL

7d•$22 - $25

About The Position

About This Role: The International Customer Accounts Specialist I provides full-service international account management for customers, with the ultimate goal of achieving the highest level of customer satisfaction. S/he accurately prepares all documentation for foreign import regulations and taxes and serves as the primary internal contact for international distributors and Sales Managers. Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

Requirements

High school diploma or equivalent.
Minimum two years of experience in customer service with at least two years of focus on international customer service.
Ability to maintain and develop customer relations, and to deliver excellent customer service at all times.
Excellent written and verbal communication skills in English.
Excellent interpersonal skills, with the ability to interact with members across the organization.
Strong knowledge of international logistics, such as Incoterms, freight terms, and globally preferred methods of payment.
Intermediate proficiency with computers, with strong knowledge of Microsoft Office, specifically Word and Excel.
Ability to analyze reports and use data for planning, communicating, decision-making and problem analysis.
Ability to troubleshoot delays and change processes to avoid future problems.
Excellent attention to detail, time management and organizational skills.
Ability to travel to distributor locations to support customers and Sales Managers.
Must have or be able to obtain a valid passport.

Nice To Haves

Verbal and written language skills in Spanish.
Experience in the irrigation industry.
Experience in inside sales.
Knowledge of JD Edwards software.
Experience in logistics.

Responsibilities

Initiates the order entry process and coordinates international order management, including freight quote and terms, Incoterms, forwarder details, order confirmation, and customization and translation of documents.
Processes invoices, certificate of origins and other export documents that might be required.
Reviews customer proformas for special pricing and discounts to ensure accurate billing.
Collaborate with Regional Managers to fully understand all special terms and conditions.
Contacts international customers regarding order revisions, product availability, order acknowledgments, shipments, and logistics to ensure timely shipments and to meet all customer requirements for international sales.
Coordinates all aspects of international shipments with shipping department team and transportation vendors.
Maintains accurate expected ship dates, monitors onâtime shipment of orders, and reports regularly on open orders.
Processes shipping documents, SLI, commercial invoices and other certificates.
Researches and references complex international trade compliance regulations.
Remains current on account territories, as well as customs clearance and country-specific requirements.
Maintains and develops own product knowledge and education through product training videos and offsite trainings related to irrigation products and technology.
Communicates with Manufacturing, Planning, Product Management and other internal teams to provide timely and accurate information regarding all pertinent product updates.
Performs tasks to streamline internal processes relating to order management and shipping procedures.
May be required to work overtime when necessary.