Internal Writer

General Rv Center • West Chester, PA

105d

About The Position

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation's Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

Requirements

• Excellent written and verbal skills.
• Experience with RV or Automotive Service Writing experience a plus.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Must be extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Customer Service experience a plus.
• Valid driver's license.

Responsibilities

• Effectively translate Sales and Customer expectations for each delivery by converting the information on a Celebrate to a work order.
• Ensure each unit is clear of all recalls, service bulletins, and warranty issues prior to delivery.
• Communicate issues and changes to a scheduled delivery to ensure a great customer experience.
• Create packets for internal, external, and warranty work orders, which include all necessary documentation for the preparation of a unit.
• Create and finalize work orders.
• Complete used repair sheets for the 'W' drive after the prepping of all used RVs.
• Create service files for all new customers.
• Complete work orders within 24 hours after delivery to ensure posting is not delayed.
• Complete tasks in CAMP in a timely manner.
• Collaborate daily with Service Manager/Assistant Manager, Shop Foreman, and Sales Manager to provide solutions related to deliveries.
• Ensure updates/revisions to sales orders are communicated in a timely fashion to the proper individuals.
• Update cash work order status in CAMP and provide a copy to the Delivery Coordinator if applicable.
• Act as liaison to the Sales Department by being the 'go-to' person for all sales-related steps in the delivery process.
• Review and verify all sales orders are accurate and correct.
• Maintain Sold Units Storage Log.

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance options.
• Paid vacations.
• 401k with company matching.

What This Job Offers

• Industry: Motor Vehicle and Parts Dealers