Internal Tools Developer

Bandwidth•Raleigh, NC

About The Position

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband As a Tools Developer, your core responsibilities are emphasizing the design and development of web-based applications to enhance internal processes. It highlights the importance of collaboration with various stakeholders, including product managers and leadership, to align tool development with business objectives. The description also underlines the necessity for candidates to understand user needs and incorporate user-friendly designs, along with the crucial need for strong communication and teamwork abilities.

Requirements

Education: Bachelor's degree in Computer Science or equivalent professional experience.
Experience: 4-5+ years of software development experience.
Knowledge: Programming Languages: Proficiency in programming languages commonly used for web development, such as JavaScript (and frameworks like React and Angular), Python, Ruby, or PHP, is essential.
Database Management: Knowledge of database technologies and management systems like MySQL, PostgreSQL, MongoDB, or similar, including the ability to design, query, and manage data efficiently.
Web Technologies: A strong understanding of web technologies and protocols, including HTML, CSS, REST APIs, and web servers (e.g., Apache, Nginx), to build and optimize web applications.
Development Tools: Familiarity with development and collaboration tools such as Git, Docker, Jenkins, or similar, for version control, containerization, and continuous integration/deployment.
User Interface / User Experience (UI/UX): Knowledge of UI/UX design principles to create intuitive and user-friendly interfaces, possibly including wireframing and prototyping tools like Sketch, Figma, or Adobe XD.
Cloud Platforms: Experience with cloud services and platforms like AWS, Azure, or Google Cloud Platform, particularly in deploying and managing applications in a cloud environment.
Security Practices: Understanding of web application security practices and protocols to ensure the developed tools are secure and data is protected.
Agile Development: Familiarity with agile development methodologies and the ability to work in a fast-paced, iterative development environment.
Problem-Solving: Strong analytical and problem-solving skills to address complex challenges and develop effective solutions.
Communication and Collaboration: Excellent communication skills, both written and verbal, to effectively collaborate with cross-functional teams and stakeholders, and to translate technical information for non-technical users

Nice To Haves

Education: Bachelor's degree in Computer Science or related field.
Experience: 5+ Years of software development experience.
Knowledge: Experience with automation tools such as writing github actions in yaml. Experience with Amazon web services (AWS, S3, CDK, and typescript). LLM experience. AWS CCI experience.

Responsibilities

Design and Develop Tools: Architect and build scalable, high-quality web-based tools for internal use, focusing on automating processes and enhancing efficiency across various departments.
Requirements Analysis: Collaborate with stakeholders to identify and analyze internal needs, translating business requirements into technical specifications for tool development.
User Interface Design: Create intuitive, user-friendly interfaces that simplify complex processes, ensuring a seamless user experience for all internal applications.
Integration and Testing: Integrate new tools with existing systems and workflows, conducting thorough testing to ensure reliability, functionality, and compatibility.
User Support and Training: Provide ongoing support to users, including troubleshooting, updates, and training materials, to ensure effective adoption and use of developed tools.
Performance Monitoring: Regularly monitor the performance of internal tools, identifying and addressing issues to maintain optimal functionality and user satisfaction.
Feedback Loop: Establish a feedback mechanism with users to gather insights and suggestions for improvements, continually iterating on tools to better meet internal needs.
Documentation: Maintain detailed documentation for all developed tools, including user guides, system architecture, and update logs, to support transparency and continuity.
Technology Research: Stay abreast of the latest trends and technologies in software development, identifying opportunities to leverage new tools or methodologies to improve internal tooling.
Cross-Functional Collaboration: Work closely with teams across the organization, including IT, operations, and product management, to ensure developed tools align with overall business strategies and enhance cross-departmental workflows.
Collaborate with other internal development and engineering teams to bring tools to production.

Benefits

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

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