Internal Support Processor / Data Entry Specialist

Land Title•Grand Junction, CO

2d•$19•Onsite

About The Position

This IS Processor role provides a great foundation for the Title industry and offers opportunities for growth. The IS Processor interfaces and resolves both internal and external customer issues that require knowledge of the minimum job requirements in any of the following departments' operational internal support processes. Internal-Support (processing support) - Order Entry (refi and Res), Lender Requests, Updates to Title E-Recordings - Order Entry (refi and res), disburse refunding checks, send back recorded documents with original documents Water/Sewer - Receive delivered mail, open and flatten into correct stacks, write file numbers on each bill Aged Checks - Escheat letter process on all recording checks company-wide and monitor the post-closing follow-up email HOA - uploading CIC or SL Docs, Verifying HOA/CIC Interfaces and resolves customer issues that require knowledge of any facet of the technical and/or operational processes. Responsible for ensuring customer satisfaction and operational compliance. This is an in-office position, Monday - Friday, 8:00am - 5:00pm. This position is located in Grand Junction, Colorado.

Requirements

Excellent written and verbal communication skills
Exceptional interpersonal and customer service skills
Excellent organizational skills and attention to detail
High school diploma or equivalent required
Customer service experience is strongly preferred
Proficiency with E-mail, G Suite, Microsoft Office Suite, and the Internet

Responsibilities

Customer Interaction Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image
Answer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed
Maintain direct, continuing relationships with assigned customers; take responsibility for customer satisfaction and loyalty
Participate in department marketing activities which may include attending after-hours functions as requested or required
Coordinate daily closing activity to fulfill team responsibilities for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignments
Pre-Closing Collect property data e.g. payoff statements, tax status, homeowners association status letter, water, and sewer status
Obtain a clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a proactive approach in notifying customers of potential roadblocks or issues
Review contract and assist in pre-typing to prepare preliminary settlement statements and real estate documents
Prepare general and specialized closing documents; organize real estate and lender loan documents in the preferred order
Post Closing Disburse funds and documents according to instructions from the mortgage company, payoff lender, title, and other appropriate parties
Proof recording documents for typographical errors, signatures, notary, and/or recognize omission of data; record documents with the appropriate state/county agency
Other related duties as assigned.