Internal Support Agent - Part-Time

PetIQ • Eagle, ID

2d

About The Position

As an Internal Support agent, you will be the first point of contact for all
Field-related questions including IT related services. You will be responsible
for gathering information on issues (technical or not) and resolving those
requests. As a member of the Internal Support Team, you will handle
time-sensitive projects as assigned while engaging in daily routine tasks. You
will work in a dynamic, fast-paced environment providing efficient and effective
services over multiple communication channels. A successful team member will be
self-motivated and willing to tackle tasks as they arrive.

Requirements

• 1+ years of customer service experience
• 1+ years as an agent at a consumer call center
• 1+ years of basic computer skills/software
• Familiarity with Apple products & Microsoft Office
• Excellent communication and interpersonal skills
• Ability to learn new technical details quickly to ensure familiarity with the PetIQ clinics and the veterinary industry.

Responsibilities

• Respond to incoming field requests via phone, email, or ticketing system
• Ensure that all interactions are handled professionally and in accordance with PetIQ’s operational and service standards.
• Evaluate and guide field teams regarding issues, concerns, and incidents.
• Assist our field staff with amending records, providing coupons, processing refunds, and documenting adverse events
• Assist in product replacements
• Log any injuries or incidents that may have occurred during a clinic (field staff or client)
• Maintain detailed records of support requests and troubleshooting steps.
• Assist with communication between retail partners and field teams
• Escalate unresolved or complex issues through the appropriate channels to additional corporate departments and teams.
• Facilitate and administer field equipment.
• Diagnose and resolve basic technical issues with hardware, software, and peripherals.
• Assist with onboarding tasks, such as setting up user accounts, workstations, and email configurations.
• Participate in on-duty rotation (After-hours and weekend).
• Other duties or functions as requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED