Internal Service Advisor - BMW of Fort Lauderdale

Holman•Fort Lauderdale, FL

1d•$21 - $30

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. BMW Service Center of Fort Lauderdale is looking for an Internal Service Advisor to join the team.

Requirements

High school diploma, GED, or equivalent required
Basic automotive knowledge, including the ability to identify common vehicle features and engine/body components
Automotive service experience required
Prior experience in customer service required
Proficient with PC use, internet, and email; able to quickly learn new software applications
Intermediate proficiency in Microsoft Word, Excel, CDK, and Outlook
Proactive, solution-oriented approach with a willingness to go the extra mile
Strong multi-tasking skills with consistent accuracy
Positive, confident, and approachable communication style with internal teams, managers, and third parties
Ability to handle varied situations diplomatically while remaining calm
Excellent listening, questioning, and professional telephone skills
Ability to quickly build and maintain rapport with diverse stakeholders
Articulate with strong overall communication skills
Committed to delivering excellent customer service

Responsibilities

Take incoming calls from New and Used Car Managers to coordinate service, maintenance, and repairs for inventory vehicles
Organize and schedule service, maintenance, and repairs with approved suppliers and vendors
Ensure recovery vehicles are arranged promptly
Schedule ancillary services as needed
Keep New and Used Car Managers and other stakeholders informed of progress
Perform additional duties and special projects as assigned

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $21.00 - $29.93 USD per hour.