Internal Service Advisor - Lone Star Chevrolet

Sonic Automotive•Houston, TX

About The Position

The Internal Service Advisor plays a critical role in supporting the service department by managing internal repair orders and coordinating vehicle reconditioning processes. This position partners closely with sales, service, and parts teams to ensure vehicles are inspected, repaired, and frontline-ready in a timely and cost-effective manner. Success in this role requires strong organization, communication, and the ability to keep multiple workflows moving efficiently.

Requirements

1+ year of experience in an automotive service advisor, service drive, or dealership operations role preferred
Strong understanding of repair orders, parts, and service workflows
Excellent organizational skills with the ability to manage multiple vehicles and deadlines simultaneously
Effective communication skills with both technical and non-technical team members
Ability to work in a fast-paced, high-volume dealership environment
Valid driver’s license with a clean driving record
Must be able to pass pre-employment screenings (background, drug test, and MVR)
Must be authorized to work in the United States

Nice To Haves

Previous experience in an internal or used car reconditioning role
Familiarity with dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar
Knowledge of basic vehicle maintenance and repair processes
Proven ability to manage priorities and maintain attention to detail under pressure

Responsibilities

Manage internal repair orders (ROs) for used and new vehicle inventory, ensuring timely processing and completion
Coordinate reconditioning efforts between service technicians, parts department, and sales team
Monitor vehicle status from intake through completion, ensuring deadlines and quality standards are met
Communicate updates to sales managers regarding vehicle readiness and repair timelines
Review and approve repair recommendations with a focus on cost control and efficiency
Ensure accurate documentation of all work performed, including parts, labor, and notes in the RO
Track and prioritize workload to support inventory turn and minimize downtime
Assist with warranty submissions and internal billing processes as needed
Maintain compliance with dealership policies, safety standards, and OEM guidelines