Internal Sales Associate - Remote (Field)

Solis Health Plans

3d•Onsite

About The Position

Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert individuals that take pride in delivering quality service. We believe in a culture that collaborates and supports one another, and where success is interlinked and each employee is valued. Medicare Sales Experience POSITION SUMMARY Responsible for advising Medicare Beneficiaries on the plan benefits offered by SOLIS Health Plans.

Requirements

High school graduate or equivalent; or equivalent combination of education and experience.
Agent License 2-15 (Life, Health & Variable Annuity) or 2-40 (Health), in good standing, required
Certificate of completion for either Gorman or AHIP for corresponding year
Copy of Continuing Education transcripts
National Producer Number
Valid drivers license
Reliable transportation
Must be goal and result driven (ability to meet quotas)
Attention to detail
Data entry Skills
Flexible schedule in order to meet with prospective members during non-business hours
Excellent computer knowledge is required, including proficient knowledge of Microsoft Office
Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies
Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization
Ability to work effectively independently and in a team environment
Ability to read, analyze, and interpret technical procedures or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area and volume
Ability to define problems collects data, establish facts, and draw valid conclusions
Strong decision-making, analytical skills
Must be self-motivated, organized and have excellent prioritization skills
Must be able to work well under stressful conditions
Must be able to work in a fast paced environment
Fluency in Spanish
Excellent customer service skills

Responsibilities

Performs compliant sales presentations to enroll prospective members into the Plan as per Marketing Policies and Procedures while complying with State and Federal Guidelines.
Ensures only Medicare Approved Materials are used during presentations.
Conducts in-person appointments at participating medical centers or prospect’s home.
Converts appointments into enrollments.
Checks enrollment paperwork for accuracy and completion.
Coordinates new member’s first visit with their primary care physician.
Maintains enrollment rate that is deemed acceptable.
Achieves corporate enrollment goals.
Communicates effectively in person and by phone.
Requires daily use of considerable discretion and judgment.
Resolves member issues concerning plan benefits, medication copays, etc.
Assists members as deemed necessary.
Communicates effectively with other professional and support staff in order to achieve positive customer outcomes.
Promotes and contributes to a positive, problem-solving environment.
Assists customers, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Complies with company policies and procedures and maintains confidentiality of customer medical records in accordance with state and federal laws.
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
Participates in meetings, training and in-service education, as required.
Performs other duties as assigned.