Internal Referral Coordinator - Bilingual Russian/Slavic Preferred

Elica Health Centers • Sacramento, CA

1d • $21 - $26 • Onsite

About The Position

The Internal Referral Coordinator is responsible for managing and processing internal referrals. This role ensures that patients are connected to appropriate specialty and services within the organization in a timely and efficient manner. The position requires strong communication, coordination, and documentation skills, as well as the ability to work collaboratively with providers, front desk teams, care coordinators, and clinical staff. The ideal candidate demonstrates empathy, attention to detail, and the ability to work effectively in a fast-paced, team-oriented environment.

Requirements

• High School Diploma or equivalent required; Associate’s Degree preferred.
• Minimum of one year of experience in a healthcare OR call center environment.
• Proficiency with OCHIN Epic or other electronic health record systems.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask and manage a high volume of requests.
• Compassionate and patient-centered approach.
• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date.
• Please be advised that this position is subject to criminal background investigation and drug screen.
• This position is non-exempt and subject to timekeeping requirements. Employees are required to clock in and clock out accurately at the beginning and end of each shift, as well as during meal and rest breaks.
• This is a fully on-site, office-based position (Elica Administration Building - 1860 Howe Avenue, Sacramento, CA 95825); remote or hybrid work is not available for this role.
• Requires extended use of a computer, telephone, and other standard office equipment.
• The work environment is characteristic of normal office conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift.
• The employee is occasionally required to stand; walk; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
• The employee must also possess hearing and speech to communicate in person and over the phone.
• The noise level in the work environment is usually quiet.
• The employee may be required to run agency related errands and attend off-site meetings; the employee must be able to operate, maneuver and/or control a motor vehicle.
• In performing the driving responsibilities, the driver may sit for long periods. This requires intense concentration, particularly in poor driving conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

• Bilingual in Russian/Slavic language strongly preferred.

Responsibilities

• Review and process internal referrals received from providers through OCHIN Epic.
• Verify completeness of referral requests and follow up with providers or staff if additional information is needed.
• Schedule patient appointments with the appropriate internal provider or department.
• Communicate with patients to confirm appointment details and assist with any scheduling questions.
• Maintain accurate records of referral status, appointment outcomes, and patient communication.
• Monitor referral workqueues daily and prioritize urgent or high-need cases.
• Identify barriers to care and escalate issues to the supervisor as needed.
• Maintain patient confidentiality and adhere to HIPAA and organizational policies.
• Participate in ongoing quality improvement initiatives and staff meetings.
• Other Duties within Scope of Skills.

Benefits

• Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting—start building your future from day one!
• Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
• Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind.
• Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA, tailored to suit your needs.
• Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance, with options to enhance coverage.
• Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance, plus ID Theft Protection and Pet Insurance.
• Time to Recharge: Enjoy accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources.
• Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees