Internal Patient Transport Assistant - Lee's Summit Medical Center

Towne Park Ltd. • Lees Summit, MO

45d • $14 - $15 • Onsite

About The Position

The Internal Patient Transporter is a non-clinical, non-certified associate responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all patients during their entire stay. The Internal Patient Transporter is also responsible for the transport of patients within the hospital environment by wheelchair, stretcher or bed.

Requirements

• High school diploma or general education degree (GED)
• Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
• Must complete the Wheelchair Safety Training course provided by Towne Park
• Must complete HIPAA Training provided by Towne Park and, if required, by the hospital
• One to three months related experience and/or training; or equivalent combination of education and experience
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance
• Must be able to understand 24 hour and military time systems

Nice To Haves

• Customer service experience preferred
• Internal Patient Transport experience preferred
• Computer experience preferred

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all patients, location staff and co-workers. Acknowledges and greets patients within 30 seconds while maintaining a professional and friendly demeanor. Uses patient last name at all times when appropriate.
• Explains all procedures to the patient prior to beginning transport. Collects transport equipment and returns it to the appropriate storage area. Ensures patient comfort, safety and privacy at all times.
• Communicates patient needs to clinical staff upon arrival to the designated area. Communicates patient arrival and/or departure to appropriate clinical staff. Must perform a physical handoff with receiving clinical staff. Confirms patient identity in accordance with written standards before transporting patient
• Ensures that patients are not left unattended while in the care of the transporter. Transports and secures medical charts when conducting patient transports. Utilizes proper safe patient handling techniques. Escorts visitors as needed between departments; provide way finding services as needed.
• Demonstrates proper use of the patient transport tracking system/log sheets. Provides oxygen tanks on transport equipment as requested. Is familiar with hospital emergency codes and procedures in accordance with Joint Commission standards. Maintains accuracy and composure while under pressure.
• Appropriately uses salutation of the day. Uses Towne Park proper phone etiquette. Posts up in appropriate areas when not completing tasks.
• Conducts an effective and efficient room presentation. Knowledge of all hotel, hospital and outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc. Does not perform duties other than those outlined above without direct approval from Towne Park manager.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company's 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees