Internal Medicine - Clinic / Outpatient - 20312447

Optum•Evergreen, CO

20h

About The Position

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.Position in this function is responsible for supervising and coordinating staff and clinic activities to provide quality, cost-effective care. Responsible for supporting the patient through excellent customer service while achieving financial goals. The position works closely with the provider leads and management team to optimize patient flow and eliminate potential front/back-office barriers. Ensures the overall competency of assigned staff and maintains facility compliance with Federal and State regulations, policies and procedures.

Requirements

High school degree, GED or equivalent experience
2+ years of office management experience
1+ years of experience in a healthcare organization
Understanding of process flows regarding service levels, cash handling and collections
Knowledge of organization policies and procedures, computer applications, including intermediate to advanced Microsoft Word and Excel skills
Proven ability to meet all health requirements prior to employment and periodically thereafter, as required by company policy and state regulations
Proven ability to physically perform assigned job duties

Nice To Haves

Experience managing a primary care clinic
Fiscal management and human resource management techniques and practices
Proven excellent leadership skills to include solid communication (written and verbal) and interpersonal skills
Proven ability to gather, analyze and evaluate data
Proven ability to work independently, lead and motivate staff

Responsibilities

Provide supervision to department staff, works independently, and collaborate with Physician leadership on relevant clinical issues
Recruit and retain talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
Implement and maintain clinical and business policies and procedures
Ensures customer satisfaction within the clinic sites and resolves patient issues
Accountable to ensure strict adherence to policies/procedures related to financial integrity of co-pays, charge entry, Standard Work development and maintenance, etc.
Facility planning and overall facility maintenance
Analyze monthly metrics relating to customer services, access and achievement of financial goals and objectives; develop and implement operational changes based on metrics
Monitor, manage and ensure that provider and clinic empanelment is accurate
Educate staff and providers on monthly metrics, glide paths, goals, and areas for improvements
Contribute to the development of short and long-term business planning, then ensure plans are executed
Accountable for achievement of clinical and business compliance and licensures for labs, staff, and requirements for regulatory compliance
Safety functions in clinics and ensures completion of safety training and proper orientation for new employees