Internal Lead Generator - Inspection

S. A. Comunale Co., Inc.•Barberton, OH

About The Position

The primary function of this role is to find new customers who may need our inspection services. This person will make calls, send emails, and follow up with potential customers to make appointments for our Inspection Sales team. The goal is to help fill the sales pipeline to grow our customer base. This job requires the ability to work in a fast-paced multi-tasked environment with a focus on sales and customer service. It will require working on a computer and phone daily. Works closely with Fire Safety Specialists (FSS), Inspection Operations, and Service Coordinators. This position reports directly to the Inspection Sales Manager.

Requirements

High School Diploma or GED is required.
2+ years of experience in customer outreach, inside sales, or a similar role.
Comfortable making outbound calls and talking to new people.
Strong communication and organization skills.
Able to manage multiple tasks and keep good records.
Basic familiarity with CRM systems.
Experience in service-based industries.
Understanding of inspection cycles or service contracts.
Experience meeting call targets or appointment goals such as number of outbound calls/emails each day, number of qualified leads created each week, number of appointments scheduled for the sales team.
Accuracy and completeness of CRM notes.
Building positive working relationships with multiple levels of employees and management is required.
Demonstrating integrity and professionalism is required.
Demonstrating commitment to company values is required.
Excellent organizational skills are required.
Ability to follow-up on tasks and assignments in a timely manner is required.
Excellent written and verbal communications skills are required.
Ability to perform basic business mathematical functions is required.
Ability to work with minimal supervision is required.
Ability to work effectively in a team environment is required.
Complying with all operating policies, procedures, executed Plans, and Programs is required.
Ability to work with minimal supervision is required.
Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers.

Responsibilities

Search for businesses that may need fire/life safety inspections.
Use online tools, lists, and our CRM to find contact information.
Reach out by phone and email
Using a script, ask basic questions to learn about the customer’s needs and current inspection schedule.
Identify who handles inspections and whether they are open to meeting with us.
Record all information clearly in a shared file to be accessed by our Sales Team
Schedule appointments for our Fire Safety Specialists (FSS)
Make sure the FSS has all the details needed before the meeting.
Follow up to confirm appointments or reschedule when needed.
Log all calls, emails, notes, and updates in a shared file.
Track lead progress and make sure no follow-up is missed.