Internal IT & Innovation Administrator

ComTec Solutions LLC•City of Rochester, NY

8d•Onsite

About The Position

The Internal IT & Innovation Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership. The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.

Requirements

Strong working knowledge of: Microsoft Windows Server Microsoft Active Directory (AD, DNS, Group Policy) Microsoft 365 & Exchange Microsoft Intune Windows Desktop OS VPN and remote access solutions Endpoint security platforms Backup and disaster recovery systems Wi-Fi and LAN networking fundamentals HP and Dell hardware environments Understanding of internet architecture and mail flow
Strong technical troubleshooting skills
Organized and process-oriented
Clear communicator
Strategic thinker with hands-on execution ability
Independent, accountable, and collaborative
3–5+ years of progressive IT experience
Strong systems administration background
Experience supporting Microsoft 365 and Windows environments
Associate or Bachelor’s degree in IT-related field preferred
Valid driver’s license and reliable transportation

Nice To Haves

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.
Experience implementing or evaluating new technologies preferred
CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

Responsibilities

Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
Manage user lifecycle (onboarding/offboarding, permissions, account administration).
Deploy and support laptops, desktops, mobile devices, and peripherals.
Perform patching, upgrades, refresh cycles, and routine system maintenance.
Monitor system performance, security, and backups.
Maintain accurate documentation of configurations and procedures.
Ensure compliance with internal IT policies and change management processes.
Serve as primary internal IT support resource (Tier 1–3).
Manage ticket intake, resolution, documentation, and escalation.
Provide professional support to employees at all levels.
Identify and reduce recurring technical issues.
Provide occasional after-hours support as needed.
Develop and maintain an internal technology roadmap aligned with company goals.
Research emerging tools, automation platforms, and AI solutions.
Identify operational inefficiencies and propose technology-driven improvements.
Lead pilot programs and proof-of-concept initiatives.
Evaluate solutions based on ROI, usability, scalability, and security.
Present recommendations to leadership and support organization-wide adoption.
Track and report measurable outcomes from innovation initiatives.
Adhere to departmental policies for reporting and managing requests and change control
Maintain daily timesheet and expense report entries and submit them accurately and timely
Other duties as required