INTERNAL CUSTOMER SERVICE REP - LAB OUTREACH

Alliance Community Hospital•Canton, OH

47d

About The Position

Customer Service Representative will act as a resource to the ALS team. He/She will work directly with the ALS Customer Service Office Lead and ALS Technical Specialist to gain more business by ensuring our current clients are well maintained and happy with the services we provide. CSR will provide feedback to the ALS team and lab leaders when necessary.

Requirements

High School Graduate or equivalent
Must be detail-oriented to products and quality.
Have ability to communicate effectively.
Work effectively with coworkers
Strong communication skills
Strong customer service skills
Can troubleshoot in a professional manner
Be willing to work as a team
Has a strong desire to want to help others
Be friendly, helpful, use proper etiquette on the phone, be kind and have a positive attitude

Nice To Haves

Customer service experience preferred
1 year of Lab Experience preferred

Responsibilities

Send results to providers
Take add-on requests
Answer lab related questions
Transfer incoming calls to the appropriate department as needed
Assist the technical specialist with tracking and addressing quality concerns
Locate orders and diagnosis codes for the registration team
Dispatch calls to the courier team via the specimen tracking system
Monitor and clearing the CSM call list
Place supply orders for draw stations and clients via the Lawson system
Communicate par levels for the ALS office stock
Place orders for office supplies via Office 360
Monitor and tracking supplies sent to clients and draw stations to ensure appropriate ordering practices