CIB Operations: Internal Communications Senior Associate

JPMorgan Chase & Co. • New York, NY

13h

About The Position

We’re looking for a strong communicator, writer and collaborator to join
JPMorganChase’s Commercial & Investment Banking (CIB) communications team
supporting Digital & Platform Services (D&PS) organization. Digital & Platform
Services accelerates transformation within Commercial & Investment Bank by
uniting Technology, Operations, Digital Innovation, AI, and Data teams to create
future-ready products and platforms.

As an Internal Communications Senior Associate, you will support CIB’s
Operations, providing strategic guidance on communications plans and execution,
executive storytelling and narrative development, employee engagement and
recognition as well as support for key initiatives. You will be integrally
involved in the execution and measurement of all channels and tactics including
in-person town halls, site-visits, and offsites and multichannel content in the
form of newsletters, email and digital media.

Requirements

• Experience: Minimum of 8 years of experience in corporate internal communications, with a bachelor's degree in business, finance, economics, communications, journalism, or related fields. 
• Strategic communications: Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences. Excellent writing and editing abilities and verbal communications skills. 
• Storytelling expertise: Passion for storytelling, simplifying complex topics, and driving narratives that support business goals. 
• Creativity: Desire to bring creativity and new ideas to communications projects and tactics. 
• Project management: Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment. 
• Attention to detail: Meticulous approach to ensuring accuracy and quality in all communications. 
• Problem solving: Analytical and strategic mindset for addressing challenges and finding solutions. 
• Adaptability: Internally motivated, empathetic and ready to embrace new opportunities and challenges with flexibility. 
• Relationship building: Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• Risk management: Unwavering commitment and diligence in managing risk and protecting and enhancing the reputation of our firm. 
• Character & style: High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility

Nice To Haves

• Understanding of the financial services industry
• Experience working in a large, matrixed organization
• Design software experience (e.g., Adobe Creative Suite/InDesign) 
• Website management and multimedia experience (e.g., video development)

Responsibilities

• Executive messaging, including talking points, briefs, org announcements, change management updates, business strategy & performance updates, etc
• Editorials development, source, write and publish stories highlighting business achievements and recognizing the people behind them  
• Planning and execution of executive employee engagement events including site visits, offsites, all hands calls, town halls, roundtables and fireside chats
• Telling and amplifying Operations stories via diverse channels including Microsoft Teams, Outlook, corporate intranet, video and live events as well as in coordination with Press and Marketing for external stakeholders
• Develop first drafts, edit, secure approvals, and disseminate a variety of communications materials for appropriate channels – including executive messages, organization announcements, event invitations, announcements, newsletters, articles/stories, videos, digital signage, etc. 
• Lead on logistics support and assist with decks / talking points / briefings and other materials for internal events, such as town halls, All-Hands, site visits, panels/discussions, etc.
• Support intranet management; oversee look, feel and navigation, and advise on content strategy
• Performance measurement of all internal tactics, such as open-rates, event survey results and article clicks, to help guide strategy and approach

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level