Internal Communications Manager

Thrive Pet Healthcare

80d

About The Position

The Internal Communications Manager plays a key role in connecting Thrive’s strategy, values, and culture with its team members across hospitals and support functions. This role partners closely with organizational stakeholders to develop and deliver clear, timely, and engaging communications that support business priorities, foster connection, and enhance the team member experience. The manager will ensure communications are tailored for diverse audiences, strengthen engagement and culture, and help the organization navigate change with clarity and confidence.

Requirements

• Excellent writing and storytelling skills with a love for clarity and engaging messages.
• Experience reaching diverse groups (frontline, corporate, remote, onsite) by adjusting tone, channel, and approach.
• Proven ability to manage multiple projects, meet deadlines, and follow through with accountability.
• Comfortable with intranet/CMS, mobile tools, and collaboration platforms; experienced in multimedia content production and partnering with creative teams.
• Skilled at partnering with and advising various stakeholders, while handling sensitive information with professionalism.
• Strong ability to measure and report on communication effectiveness.
• Thrives in change, comfortable with ambiguity, and approaches challenges with a learning mindset.
• Background in multi-unit and matrixed organizations.
• Minimum 7 years of experience in corporate or internal communications; change management a plus.

Responsibilities

• Draft and create high-quality content to support Thrive’s business strategy and Team Member Value Proposition through meaningful and creative communication.
• Maintain the internal communications content and event calendars across all channels.
• Proactively identify content opportunities and scout for team members’ stories.
• Maintain and enhance internal communications platforms (online, mobile, and on-site) to ensure they are up to date, user-friendly, and aligned with Thrive’s goals and values.
• Lead content, promotion, and logistics of Thrive’s internal events.
• Develop communication action plans to support organizational change management, ensuring clarity, consistency, and support for team members during times of transition.
• Segment and tailor communications for different audiences (e.g., hospital teams and central support team) to ensure messages are relevant and accessible.
• In partnership with the External Communications Manager, periodically support crisis communications and risk prevention, including rapid response to urgent operational needs.
• Demonstrate proactive problem solving, adaptability, and a continuous learning mindset—embracing challenge and providing clarity during times of ambiguity or discomfort.
• Partner with vendors or creative partners to deliver communication projects effectively.
• Measure, analyze, and report on the effectiveness of communications programs, incorporating feedback loops (surveys, focus groups, listening sessions) for continuous improvement.
• Manage special projects as needed.

What This Job Offers