Internal Communications Lead + Visitor Experience Lead

Zipline•South San Francisco, CA

10h•Onsite

About The Position

Zipline is the world’s largest and most experienced drone delivery service, on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. They design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably across four continents, completing millions of deliveries including blood, vaccines, medical supplies, food, and retail products. Their system strengthens supply chains, reduces congestion, and gives people time back, redefining access to healthcare, consumer products, and food globally with over 140 million commercial autonomous miles safely flown. Zipline seeks practical problem solvers motivated by building systems with direct, meaningful impact and scaling the future of logistics. The company needs a builder to design, build, and operate a world-class internal communications program and visitor experience for all external stakeholders. This role combines internal communications leadership with VIP visitor experience management, owning the systems, narratives, logistics, communications, and on-site moments that shape external understanding of Zipline’s mission, capability, and momentum. The individual will own Zipline’s internal communications, building the program from the ground up, and orchestrate/host all-hands meetings and VIP visits to ensure polished, intentional interactions reflective of a company at the forefront of aerospace, logistics, and autonomy. This position requires partnering directly with leadership and various departments (Comms, Manufacturing, Product, Engineering, Flight Ops, Operations, Culture, and Commercial) to ensure clarity and consistency in showcasing Zipline's work, ultimately raising the standard for both internal and external communications.

Requirements

5+ years designing or managing high profile experiences in one or more of the following areas: executive briefings, investor relations support, customer innovation centers, government or partner delegations, hospitality programs, or operationally heavy event management.
A proven ability to turn complex technology or operational work into concise, compelling narratives that resonate with senior external stakeholders.
Experience running tight, high stakes events or visits with zero room for sloppiness: you know how to prepare teams, control the flow, and react quickly when plans change.
Strong operational discipline with the ability to design repeatable processes, manage workflows across functions, and keep execution predictable.
Excellent communication and facilitation skills, with strong presence and judgment in front of executives, investors, and VIPs.
High taste level and attention to detail. You know how to build experiences that feel premium, intentional, and consistent with a world class brand.
Comfort working in a fast moving, scaling environment where priorities shift and visitor demand fluctuates unpredictably.
A mindset focused on clarity, efficiency, and lifting the burden off internal teams while elevating Zipline’s external narrative

Responsibilities

Build and run the internal communications function
Own internal comms function, build it from the ground up and be responsible for executing it
Run the All Hands program end-to-end: agenda, narrative arc, speaker prep, content creation, production, and follow-up
Build a quarterly internal comms calendar aligned to the business plan and operating milestones; be responsible for bringing it to life and making it happen
Build an internal comms program that helps employees feel more connected, and increases employee retention and satisfaction
Partner with the People team and our Culture Champion on internal comms
Lead sensitive communications with strong judgment (org changes, incidents, policy updates), ensuring clarity, speed, and consistency
Identify other opportunities to for compelling internal comms
Own VIP visitor experience
Own the full lifecycle of key VIP visits. Design the flow, narrative, run of show, staffing, and logistics to ensure every visit is seamless and high impact.
Build a repeatable, scalable visit program that avoids one-off chaos and delivers consistent, high quality experiences as visitor volume grows.
Craft the storytelling framework for tours and briefings. Package complex technology, operational excellence, and company progress into a crisp, compelling narrative tailored to each audience.
Lead on-site execution. Coordinate teams, prep select speakers, manage timing, troubleshoot issues in real time, and ensure the environment is polished and ready.
Partner with leaders across the company to ensure visit content reflects current product milestones, operational achievements, and strategic objectives.
Develop and maintain physical and digital assets used during visits: demos, displays, briefing materials, environmental branding, and other touchpoints.
Monitor visit outcomes, gather feedback, and continuously upgrade the program to raise quality and efficiency.
Identify ways to constantly uplevel the experience and provide a world class visitor experience and representation of Zipline