Internal Client Care Coordinator – Where Compassion Meets Coordination

Comfort Keepers • Scranton, PA

55d • Onsite

About The Position

Comfort Keepers is seeking a full-time, in-person Internal Client Care Coordinator to support our regional offices. This role is Monday through Friday, 8:30 AM to 5:00 PM, and requires a consistent presence across all designated locations.

💛 Why This Role Matters
Join a mission-first team that leads with empathy and purpose
Real opportunities for growth and leadership
Paid time off and benefits eligibility
A collaborative, people-centered culture
Direct impact on the quality of care our clients receive
🧡 What You Bring

Requirements

• Age 18+
• Valid driver’s license & proof of auto insurance
• High school diploma or equivalent
• 2+ years of relevant experience preferred
• Sales experience a plus (not required)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong communication, organization, and follow-through
• Calm, confident multitasking under pressure
• Reliable transportation & ability to work in person across all designated offices

Nice To Haves

• Sales experience a plus (not required)
• A polished, professional, and positive presence
• Exceptional attention to detail and follow-through
• A natural connector who builds trust quickly
• A passion for helping people and keeping systems running smoothly

Responsibilities

• Respond promptly to client inquiries and coordinate in-home assessments
• Match caregivers to clients based on skills, needs, and availability
• Build and maintain strong, trust-based relationships with clients and families
• Troubleshoot service issues and ensure timely, high-quality care delivery
• Collaborate with providers and internal teams
• Maintain accurate documentation and client records
• Support scheduling, communication, and daily operational flow
• Maintain a consistent, in-person presence Monday–Friday, 8:30a–5p

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees