CRC Benefits - Internal Broker Support Specialist

CRC Group • Melville, NY

3d • $45,760 - $56,160 • Onsite

About The Position

The Internal Broker Support Specialist is our in-house expert delivering exceptional service to our brokers and customers. They will perform various routine and defined support tasks in an office environment, up to 5 days per week.

Requirements

• High School diploma or equivalent, with a minimum of two (2) years’ experience in Call Center/Customer Service environment in the healthcare/insurance field.
• Working knowledge of medical conditions, terminology, and insurance products.
• Prior experience dealing with multiple customer service issues.
• Possess a good understanding of HIPAA laws and guidelines.
• Exceptional attention to detail.
• Strong knowledge of Microsoft Office; specifically, Excel, Word, and Outlook Exchange; proficient with various web browsers.
• Ability to communicate effectively with internal and external personnel, both verbally and in writing.
• Ability to read, analyze and interpret Explanation of Benefits (EOB).
• Read, comprehend, and interpret underwriting procedures, requirements, regulations, and contracts.
• Maintain complete confidentiality of information.
• Determine when problems should be escalated.
• Work in and contribute to a positive team environment.
• Complete tasks on time while managing multiple tasks simultaneously.

Responsibilities

• Provide quality information and solutions to brokers that are housed in our office and those that are not housed by BenefitMall.
• Prepare files and maintain physical or electronic records and documents in required formats daily.
• Compile and verify information, as well as input data into a tracking database or system.
• Provide customer service directly to our clients, both internal and external, by retrieving documents and/or responding to requests for information by phone or email.
• Maintain 100% of available phone and electronic service goals.
• Determine when customer issues need to be escalated and find solutions.
• Provide brokers and clients with quality service for issues regarding employee enrolment, ID card status effective dates and commission issues.
• Keep up to date on all Company policies and promotional offerings.
• Actively participate in regular meetings, providing input to contribute to the team’s overall success.
• Make outbound calls to clients for the purpose of monitoring client satisfaction.
• Occasional long, irregular hours.
• Work hours flexibility needed during 4th Quarter.
• Must be able to complete all physical requirements of the job with or without a reasonable accommodation.
• Additional duties as assigned by manager.

Benefits

• medical
• dental
• vision
• life
• disability
• AD&D insurance
• tax-advantaged savings accounts
• 401(k) plan with company match
• generous paid time off programs, including company holidays, vacation and sick days, new parent leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees