Internal Automotive Service Advisor

Murgado Automotive Group • Foothill Ranch, CA

117d • $100,000 - $200,000

About The Position

At Mercedes-Benz of Foothill Ranch, part of the esteemed Murgado Automotive Group, we strive to deliver a luxury service experience that matches the iconic Mercedes-Benz brand. As a leader in the automotive industry, we prioritize customer satisfaction and top-tier service. We are seeking a passionate and driven Automotive Service Advisor to join our growing team. If you have a talent for customer service, strong automotive knowledge, and thrive in a fast-paced environment, this is the perfect opportunity for you! As an Automotive Service Advisor at Mercedes-Benz of Foothill Ranch, you will be the face of the service department, helping our customers understand their vehicle's maintenance and repair needs. You will act as a liaison between customers and our team of expert technicians, ensuring that every interaction is smooth, transparent, and results in complete customer satisfaction.

Requirements

• 2+ years of experience as a Service Advisor in an automotive dealership, preferably with luxury brands.
• Strong knowledge of vehicle repair and maintenance services.
• Excellent communication skills, both written and verbal.
• A proven ability to explain technical information to customers in a way that is easy to understand.
• Exceptional organizational skills and attention to detail.
• Strong sales and upselling abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency with dealership software (CDK, Reynolds & Reynolds, etc.) is preferred.
• A valid driver's license with a clean driving record.

Responsibilities

• Greet customers warmly and listen to their vehicle concerns and needs.
• Advise customers on the required repairs and recommend additional maintenance services to ensure optimal vehicle performance.
• Provide accurate cost estimates and timelines for vehicle repairs and services.
• Communicate directly with technicians to ensure vehicle repairs are completed efficiently and correctly.
• Maintain detailed records of services and customer interactions.
• Ensure customers are informed of their vehicle's progress throughout the service process.
• Foster a trusting relationship with customers by delivering exceptional customer service and addressing concerns promptly.
• Perform quality checks on completed repairs and ensure customer satisfaction before the vehicle is returned.
• Follow up with customers to ensure they are satisfied with their experience and encourage repeat business.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and vacation days.
• Opportunities for career growth within the Murgado Automotive Group.
• Ongoing training and development to keep you updated with the latest automotive technologies.
• Employee discounts on vehicles, services, and parts.
• A positive, supportive work environment within a luxury automotive brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees