Internal Advisor - Honda of Stevens Creek
About The Position
The Internal Service Advisor is responsible for coordinating all repair and reconditioning work for dealership-owned vehicles, including used car reconditioning, warranty repairs, and internal service requests. This role serves as the primary liaison between the service department, parts department, sales department, and technicians to ensure efficient workflow, accurate documentation, and timely completion of internal repair orders. The Internal Service Advisor helps maintain high standards of quality, cost control, and operational efficiency throughout the service and reconditioning process. Drive the RO process from open to close — fast, accurate, and fully documented. Coordinate repairs for used cars, dealer-owned vehicles, and internal requests. Communicate clearly with technicians, parts, and sales so everyone knows what’s happening and when. Control costs and ensure all work meets dealership standards before releasing vehicles. Track every vehicle through the recon pipeline and eliminate bottlenecks. Keep the shop moving by prioritizing work and balancing technician loads. Support service leadership with updates, reporting, and process improvements.
Requirements
- Previous experience in automotive service, repair order management, or dealership operations.
- Strong understanding of vehicle systems, general repair processes, and service terminology.
- Excellent communication and organizational skills.
- Ability to multitask in a fast-paced shop environment.
- Proficiency with dealership management software (CDK, SIMS, Dealer Track, etc.)
- All applicants must be authorized to work in the USA.
- Valid driver's license and good driving record.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Nice To Haves
- Experience as a Service Advisor, Internal Writer, Warranty Administrator, or Used Car Coordinator.
- Honda or import-brand dealership experience.
- Familiarity with Honda warranty, recall procedures, and factory repair guidelines.
- Strong ability to balance cost control with repair quality and safety.
Responsibilities
- Coordinating all repair and reconditioning work for dealership-owned vehicles
- Serve as the primary liaison between the service department, parts department, sales department, and technicians
- Drive the RO process from open to close
- Coordinate repairs for used cars, dealer-owned vehicles, and internal requests
- Communicate clearly with technicians, parts, and sales
- Control costs and ensure all work meets dealership standards before releasing vehicles
- Track every vehicle through the recon pipeline and eliminate bottlenecks
- Keep the shop moving by prioritizing work and balancing technician loads
- Support service leadership with updates, reporting, and process improvements
Benefits
- We boast the lowest turnover in the industry.
- We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
- We are committed to developing and promoting within the company.
- Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
- We encourage peer to peer teamwork and recognition.
- Special benefits to purchasing and leasing a car.
- Personal Automotive Concierge Service.
- Union role with union benefits
- Schedule : FULL TIME
- Monday through Saturday availability
- Sundays off
- comprehensive training
- competitive compensation
- unparalleled benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
