Intern - Technical Support (Washington, MO)

Acuity Brands Lighting • Washington, MO

240d

About The Position

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. The Acuity Brands Internship Program is a 10-12-week experience (May - August, 40 hours/week) designed to develop high-potential candidates into leaders through hands-on experiences that connect interns' strengths and interests with the needs of the business. In addition to making an impact through your participation in key projects and transformative processes, you will have an opportunity to mentor and network with leaders throughout Acuity Brands.

Requirements

• Currently pursuing a Bachelor's degree in Mechanical Engineering, Electrical Engineering, Engineering Technology, IT, Computer Science, or a related field from an accredited college or university
• Relevant internship or project experience
• A minimum GPA of 3.0
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint)
• Strong written and verbal communication skills
• Proven problem-solving capabilities
• Strong time management and prioritization skills
• Experience leading teams or organizations
• Availability to travel based on business needs

Responsibilities

• Respond to technical questions from customers pertaining to the use of KE2 Therm controllers
• Assist in troubleshooting refrigeration, electrical, and communication issues related to the controllers and communication accessories
• Listen to customer requirements or challenges and recommend product solutions for their application
• Ensure that customers receive quality and necessary support to solve their problems
• Collaborate with product development to assist in identifying customer requirements related to the product
• Assist in the development of product training and application support programs
• Assist in review of competitive analysis of product lines
• Assist in the development of product literature, technical bulletins, and installation instructions
• Create articles and populate knowledge base to assist our customers
• Update the customer database (CRM) and log internal notes following customer email/phone conversations
• Contribute to the improvement of available tools and internal processes used by the support team
• Keep up to date with new technologies and products in the field related to KE2 Therm controls and the industry
• Attend sales conferences and trade shows as required
• Provide field support, if required
• Periodically assist in covering after hours on-call emergency support

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree