Intern Tech I

Keysight • Santa Rosa, CA

160d • $31 - $33

About The Position

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Keysight Technologies is seeking a local college students who demonstrate a strong interest in technological advancements. In the role of support technician, you will assist Keysight employees in transitioning to evolving productivity platforms by delivering hands-on training and troubleshooting a range of devices, including iPhones and laptops. The primary focus of this position is on software applications, guiding users to leverage internal resources such as Microsoft Office 365 Cloud, Success Factors, Comaround (Knowledge Management), and Concur. Additionally, you will be responsible for resolving technical issues that may arise. This opportunity provides valuable exposure to various aspects of Keysight's operations as well as practical experience in project work. You will gain insight into access and authentication procedures, endpoint devices, and networking, while interacting directly with Keysight personnel at our IT Hub. Mirroring the concept of the Apple Genius Bar, the role operates as a walk-up solution center for internal clients. Furthermore, you will have opportunities to work with ITSM software, including ServiceNow, and participate in diverse projects within the organization. This position will be considered to continue part-time during the school year.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of customer appointments.
• Customer Service mentality.
• Good communication and listening skills.

Nice To Haves

• Understanding of different hardware and software platforms from iOS to Android, Windows, and Mac OS.
• Knowledgeable about the Microsoft environment on both Mobile and PC platforms.
• Excellent people skills, able to articulate knowledge and experience to users for best practices, tips, tricks, and insights.
• Audio visual experience (Bluetooth, audio settings in the operating system, headsets, soft phone services, etc.).
• Experience with collaboration platforms (Teams, Zoom, etc.).
• Knowledge and experience using Microsoft and Mac command line interfaces.
• General understanding of Microsoft ActiveSync and Active Directory Architecture.

Responsibilities

• Assist Keysight employees in transitioning to evolving productivity platforms.
• Deliver hands-on training and troubleshooting for devices including iPhones and laptops.
• Guide users to leverage internal resources such as Microsoft Office 365 Cloud, Success Factors, Comaround, and Concur.
• Resolve technical issues that may arise.
• Gain insight into access and authentication procedures, endpoint devices, and networking.
• Interact directly with Keysight personnel at the IT Hub.
• Operate as a walk-up solution center for internal clients.
• Work with ITSM software, including ServiceNow.
• Participate in diverse projects within the organization.

Benefits

• California Pay Range: $31.33-33.74 per hour based on experience, education, and skills.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree