Intern Tech I

Keysight Technologies, Inc. • Santa Rosa, CA

160d • $31 - $33

About The Position

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of customer appointments.
• Customer Service mentality.
• Good communication and listening skills.

Nice To Haves

• Understanding of different hardware and software platforms from iOS to Android, Windows, and Mac OS.
• Knowledgeable about the Microsoft environment on both Mobile and PC platforms.
• Excellent people skills, able to articulate your knowledge and experience to users for best practices, tips, tricks, and insights.
• Audio visual experience (Bluetooth, audio settings in the operating system, headsets, soft phone services, etc.).
• Experience with collaboration platforms (Teams, Zoom, etc.).
• Knowledge and experience using Microsoft and Mac command line interfaces.
• General understanding of Microsoft ActiveSync and Active Directory Architecture.
• Currently enrolled in a college program, preferably in Technology. May consider business majors with a concentration in Information Systems.

Responsibilities

• Assist Keysight employees in transitioning to evolving productivity platforms by delivering hands-on training and troubleshooting a range of devices, including iPhones and laptops.
• Focus on software applications, guiding users to leverage internal resources such as Microsoft Office 365 Cloud, Success Factors, Comaround (Knowledge Management), and Concur.
• Resolve technical issues that may arise.
• Gain insight into access and authentication procedures, endpoint devices, and networking while interacting directly with Keysight personnel at our IT Hub.
• Operate as a walk-up solution center for internal clients, mirroring the concept of the Apple Genius Bar.
• Work with ITSM software, including ServiceNow, and participate in diverse projects within the organization.
• This position will be considered to continue part-time during the school year.

Benefits

• California Pay Range: $31.33-33.74 per hour based on experience, education and skills.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees