Intern Student
About The Position
The Intern provides Information Systems first level support to customers across the enterprise for all end user devices and applications. User problems are simulated or recreated to resolve customer issues and system changes are recommended as necessary to reduce user problems. Interaction with other services such as networking, interfaces, application development, etc. is required as necessary to identify and correct problems and restore user functionality. The Intern is responsible for assisting Help Desk staff as needed with monitoring critical functions, operations, installation, and maintenance.
Requirements
- To be enrolled full-time or Part-Time in an accredited institution obtaining Associate/Bachelors’ Degree in Computer Science or Information Systems or comparable certificate.
- Experience with Microsoft Windows applications and operating systems.
- Excellent customer service skills
Nice To Haves
- Experience with iOS.
- In-depth PC hardware experience.
- Understanding of Microsoft Active Directory, networks, interfaces, and client-server relationships and processes.
Responsibilities
- providing Information Systems first level support to customers across the enterprise for all end user devices and applications
- simulating or recreating user problems to resolve customer issues
- recommending system changes as necessary to reduce user problems
- interacting with other services such as networking, interfaces, application development, etc. to identify and correct problems and restore user functionality
- assisting Help Desk staff as needed with monitoring critical functions, operations, installation, and maintenance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
Associate degree
Number of Employees
501-1,000 employees
