Intern – Service Design Developer Support – Cambridge, MA – Summer 2026

Philips • Cambridge, MA

2d • $29 - $32 • Onsite

About The Position

Are you interested in an Internship opportunity with Philips? We welcome individuals who are currently pursuing an undergraduate (BS) and/or graduate (MS) degree to participate in paid intern opportunities at our site in Cambridge, MA. Through this role you will gain meaningful, hands-on experience working for a HealthTech company. Hospital Patient Monitoring is re-architecting how services are designed and delivered to create a more consistent, scalable, and customer-centric experience. This internship supports the transformation through strategic service design work focused on service models, service offers, and customer experience artifacts.

Requirements

• You are pursuing a Bachelor’s or Master’s degree in Service Design, Experience Design, Industrial Design, Human-Centered Design, or a related design or strategy discipline.
• Your skills include foundational service design methods such as journey mapping, research synthesis, storytelling, and visual communication
• You’ve gained experience through university projects, coursework, or internships where you worked on end-to-end experiences, service concepts, or complex problem spaces rather than isolated touchpoints.
• You’re curious, thoughtful, and collaborative, with an interest in strategic design, systems thinking and designing services that scale across real-world constraints.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• US work authorization is a precondition of employment.
• For this position, you must reside in or within commuting distance to Cambridge, MA

Nice To Haves

• experience with tools like Miro is a plus.

Responsibilities

• Support service re‑architecting work within Hospital Patient Monitoring by helping refine and evolve the service models Philips delivers to hospitals, with a focus on consistency, scalability, and customer experience.
• Create and refine service design artifacts that communicate how services work end-to-end across the customer lifecycle.
• Help assess and refine how service design artifacts are used in practice by gathering feedback and observations from stakeholders and real-world usage to inform continuous improvement.
• Apply human-centered and systems thinking approaches to understand how people, processes, and technology interact across service delivery and customer experience.

What This Job Offers

• Career Level: Intern