Intern, Product

Kapitus•New York, NY

About The Position

As a Summer Intern in the Product Department, you will have the opportunity to work on two impactful projects that focus on customer experience (CX) and research. You will gain hands-on experience working with product development tools, web platforms, and data analysis, all while contributing to key initiatives that shape customer interactions. The Product Department is dedicated to enhancing the customer experience through continuous improvements, research, and collaboration with cross-functional teams. We focus on implementing solutions that improve customer engagement, streamline processes, and gather actionable insights. Our team plays a key role in shaping the customer journey and leveraging data to drive better business outcomes.

Requirements

Comfortable working with web platforms and tools.
Open to new challenges, especially related to customer experience and data analysis.
Ability to analyze data and present insights using Excel.
Ability to effectively present ideas and insights to various stakeholders.
Familiarity with webpage wireframes and survey design.
Willingness to learn tools like Qualtrics and ChatGPT for specific tasks.
A quick learner with an interest in product development and customer experience.
Someone who enjoys working with digital tools and is excited about applying new technologies to real-world projects.
A problem solver who enjoys analyzing data and presenting actionable insights.
A team player with strong communication skills who can collaborate effectively with cross-functional team.

Responsibilities

Develop and implement digital surveys that provide valuable customer feedback.
Review the existing survey plan with stakeholders.
Develop webpage wireframes for the agreed-upon surveys.
Implement the surveys in the Qualtrics sandbox (training will be provided).
Identify the steps required to deploy the surveys and present a deployment plan to stakeholders.
Download the recorded conversations from NICE (training will be provided).
Use ChatGPT to identify and extract specific content related to the research topic.
Summarize the insights gathered from the recorded sales calls.
Present findings and insights to stakeholders.
Provide actionable insights derived from sales calls that help drive business decisions.
Develop webpage wireframes and work with product stakeholders to align on survey design.
Implement surveys in Qualtrics sandbox and ensure they are properly integrated.
Analyze recorded sales calls and extract insights relevant to business goals using ChatGPT.
Collaborate with stakeholders to present findings and implement next steps.
Use tools like Excel to assist with data analysis and reporting.