Intern - Process Improvement-1
About The Position
We are seeking a motivated and detail-oriented Project Management & Process Improvement Intern to support operational excellence within our private telecommunications company. This role is ideal for a student or early‑career professional eager to gain hands-on experience in project coordination, process documentation, workflow analysis, and continuous improvement methodologies. As an intern, you will work closely with project managers and operational leaders to document existing processes, identify improvement opportunities, help solve targeted business problems, and track progress against defined objectives. Your contributions will directly support efficiency, scalability, and quality across the organization.
Requirements
- Currently pursuing or recently completed a degree in Business, Operations, Project Management, Engineering, Telecommunications, or a related field.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to analyze information, identify patterns, and think critically.
- Proficiency with Microsoft Excel, Word, PowerPoint; familiarity with Teams, SharePoint, or other collaboration tools.
Nice To Haves
- Experience with project management methodologies (Agile, Waterfall, or hybrid).
- Exposure to process improvement frameworks (Lean, Six Sigma, etc.) is a plus.
- Interest in telecommunications, technology, or operations.
- Ability to build dashboards or use basic data visualization tools.
Responsibilities
- Assist project managers with planning, organizing, and coordinating ongoing initiatives.
- Maintain project schedules, action logs, meeting notes, and progress dashboards.
- Track project milestones and risks; highlight issues or delays to leadership.
- Support cross-functional collaboration by ensuring clear communication and documentation.
- Document current-state workflows using tools such as Visio, Lucidchart, or Microsoft 365 applications.
- Conduct interviews with subject matter experts to capture operational steps, handoffs, and dependencies.
- Create standardized process documentation (SOPs, workflows, process maps, RACI charts).
- Identify bottlenecks, redundancies, or gaps in processes through data review and observation.
- Analyze root causes and propose improvement opportunities for specific operational challenges.
- Support the design of future-state processes based on Lean, Six Sigma, or continuous improvement principles (training provided if needed).
- Pilot new workflows or tools and provide feedback to project leads.
- Measure the outcomes of implemented improvements and track results over time.
- Work on assigned business problems and provide structured problem statements, hypotheses, and solution recommendations.
- Develop simple KPIs or progress indicators to track improvement success.
- Present findings to project teams and leadership in a clear, actionable format.
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
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What This Job Offers
Career Level
Intern
Number of Employees
501-1,000 employees
