Intern, Operations
About The Position
Position Overview: The Intern, Operations plays a critical role in the queue management operation at the TSA Security Checkpoints, Customs and Border Protection screening area, and the airline check-in areas, to ensure a safe, efficient, and customer-focused operation. This position ensures compliance with operational standards, maintains order and safety, and coordinates closely with airline partners, government agencies, and contracted staff. The Intern, Operations will be selected to work for 3 or 6 months at the time of hire. FLSA Status: Non-Exempt Compensation: $21.00 to $22.00 per hour
Requirements
- Open to students enrolled and attending classes during the internship; official school schedule required must be submitted.
- Ability to prioritize, track, and perform multiple tasks simultaneously.
- Ability to function well under stressful conditions.
- Computer competency and ability to learn operation of Information Technology (IT) systems in a changing technical environment.
- Administrative skills, including timely follow-up and reporting.
- Pro-active and self-motivating approach.
- Strong written and verbal communication skills.
- Professional demeanor and appearance.
- Able to pass medical screening and background checks for obtaining airport ID.
Nice To Haves
- Juniors and Seniors are preferred.
Responsibilities
- Manages the passenger queues in the Customs and Border Patrol, TSA Security Checkpoint and Check- in areas, including but not limited to, managing social distancing, ensuring continuous flow of passengers through each process, screening for non-ticketed passengers, and crowd control
- Liaison with airline customers and government agencies
- Responds to incidents/accidents, conducts investigations as necessary, and prepares Medical/Incident reports.
- Provides customer service and promotes a safe environment for passengers and employees.
- Request service calls as needed for maintenance/cleanliness/IT issues.
- Trained and assigned to work as a Terminal Supervisor (6-month internship)
- Monitors and coordinates all functions related to landside terminal operations.
- Manages/executes daily operational plans.
- Initiates and receives communications via telephone/radio/computerized systems, and takes appropriate action as dictated by standard procedures and as required by terminal staff.
- Supervise, direct, monitor daily performance, and work in coordination with outsourced contracted staff.
- Conducts daily performance evaluations/inspections/audits..
- Maintains appropriate records of activity.
- Conducts on-the-job training as needed.
- Supports management staff as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
