Intern - Lodging Operations

Ocean Reef Club

29d•Onsite

About The Position

To increase the value and desirability of Ocean Reef Club membership and real estate by providing incomparable excellence in all services and facilities in the Ocean Reef Club community. Internship program will consist of on the job learning, involvement with Lodging departments as well as other club areas, Ocean Reef University classes, opportunities for team activities and social gatherings. Front Desk Agent role will remain the priority and main focus through the internship, although the elements below will be consistent and round out the experience in the program.

Requirements

Excellent communication skills (verbal and written)
Works well within a team environment
Strong leadership skills and abilities
Organized and detail oriented
Well-developed stress management skills
Friendly, out-going and service-minded
Computer skills: Windows, Microsoft Office, hotel management software
Flexible Scheduling: ability to work long hours as needed.
High school graduate
Minimum 1 year of experience in hospitality at a private club, resort or a large-scale hotel.
Must be able to communicate, read, and write the English language well in order to communicate with co-workers and fully understand job assignments.
Able to maintain $500.00 cash bank.
Must be able to carry up to 25 pounds
Must be able to stand for long periods of time
Must be able to reach, grab and lift objects over shoulder height
Must be able to squat and kneel down on regular basis
Must be able to bend & twist upper body to reach up, down or side-ways on regular basis
Juggles many tasks at once
Be a team player and provide lateral service.
Follow Ocean Reef Club Associate Handbook and Quality Job Standards.
Be able to endure outside weather conditions; heat, rain, cold, and at times high winds.
Be willing and able to work when needed, including weekends & holidays
Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.
Proper grooming is required by all associates and is described in detail in the Associates Handbook.
As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities.

Responsibilities

Greet members and guests by their name, with a smile and a warm welcome when they enter the lobby.
Prepare and complete in detail, daily tasks according to check list and special assignments by a Front Desk Supervisor, Manager or Director in a professional and timely fashion.
Provide assistance and information to all members and guests at all times and are familiar with different club services, activities, facilities and locations; meeting rooms, the fishing village, shops, charter activities, restaurants and the Buccaneer Island.
Be able to answer questions concerning any outdoor amenities corresponding to the club lodging; pool locations, washer and dryer facilities and golf cart outlets.
Prepare the registration cards and temporary membership cards for the arrivals and insure that all special needs and requests are satisfied.
Correctly check in and out members and guests in the most courteous and friendly manner possible, using their surname at least three times.
Monitor all house folios to insure accuracy, name, address, room rate, departure date, service charge and form of payment.
Take same-day and future room reservations when the reservation office is not opened, be familiar with all rates, programs, packages, different types of lodging offered by the Ocean Reef Club and the cancellation policy.
Communicate effectively with all other departments in a professional manner, maintaining a good working relationship and atmosphere.
Basic knowledge about membership, different types, monthly billing, gate clearance and sponsorship.
Follow procedures with regard to cashiering, verify the assigned cash bank at the end of each shift, and accurately and honestly handle all cash transactions.
Know the names of and recognize the members of the Board of Directors, understand the relationship between ORC and ORCA
Above all the ability to accomplish all of the above while maintaining a cheerful, helpful, professional and service oriented attitude towards all members' guests and associates at the Ocean Reef Club.
Communications Meeting - monthly
UORC Class - minimum of 4
Feedback Forum - hosted by HR - after 30 days and at end of the program
Performance review - hosted by your direct management/QC - after 30 days
Team Activity/ Mix & Mingle -hosted outside of work hours- 2-4 during program
General Club Experience - guided and curated for accelerated learning and understanding of club industry, ORC traditions, and how other departments interact with home department - monthly