Intern - IT
About The Position
Provide Tier I/II desktop operating systems and application support to end user base. Monitor help desk phone, email, and support ticketing system to receive, record and resolve issues. Essential Functions: Supporting the COPT Service Center with ticket management, endpoint management/imaging systems, and Tier 1 support to end users. Support the network engineers in basic network administration tasks (we have an ongoing network redesign project underway). Secondary Responsibilities: Other job-related duties as assigned. Assist in Asset Management of IT equipment.
Requirements
- Rising junior or senior majoring in a relevant field
- Proficiency in Microsoft Office applications (Word, Excel and Outlook) and ability to learn company specific software
- Strong analytical, technical
Responsibilities
- Provide Tier I/II desktop operating systems and application support to end user base
- Monitor help desk phone, email, and support ticketing system to receive, record and resolve issues
- Supporting the COPT Service Center with ticket management, endpoint management/imaging systems, and Tier 1 support to end users
- Support the network engineers in basic network administration tasks
- Assist in Asset Management of IT equipment
- Other job-related duties as assigned
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
101-250 employees
