Intern, IT

Terumo•Franklin Township, NJ

6d•$18

About The Position

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products. We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come. At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients. Join us and help shape wherever we go next! Advancing healthcare with heart Job SummaryThe IT Intern works with the CIO and his team to administer and support the enterprise user community, as well as assist with outsourcing of IT service management and asset management. The IT Intern will prepare a final presentation on assigned topic and will present to the leadership team at end of internship.

Requirements

Skilled in customer service; time management; identifying end user issues; technical troubleshooting; problem solving techniques; and report preparation.
Self-motivated and directed with keen attention to detail and ability to follow-up in a timely fashion.
Strong communication (verbal and written) and interpersonal skills.
Strong analytical, diagnostic, and problem solving skills.
Ability to work as an individual contributor or as a team member.
Ability to multi-task and manage shifting priorities.
Excellent technical skills.
Ability to travel between locations as required.
Current undergraduate student majoring in Technology or similar field.

Responsibilities

Analyze/document the current workflow of IT Service Desk.
Answer phones and monitor email and web queues for service requests.
Troubleshoot PC issues.
Enter tickets in Service Desk ticketing software and accurately categorize, prioritize and record information about requests.
Analyze system data for optimization and accuracy.
Complete special projects as assigned.