Intern - IT Tech Services

Capitol Federal® Savings Bank•Topeka, KS

71d

About The Position

Assists LAN Administrators with daily activities to include troubleshooting level 1 issues, hardware and software deployments. Assist with the monthly patching process and participate in. IT Intern will learn and develop skills in information technology to include deploying images, system wide back up of data and networking of computers. Essential Duties & Responsibilities Support and maintain software and hardware on Windows systems. Monitor IT helpdesk ticketing system and ensure tickets are resolved within reasonable timeframe. Perform level one troubleshooting of workstations and other peripherals. Utilize management tools to deploy, monitor and debug desktop applications through-out the enterprise. Assist administrators with performing system wide backup and maintenance functions. Assist in updating user and technical documentation. Maintaining the hardware inventory. Participate in IT projects to assist in research and follow internal change management methodology by adhering to documentation and production change control processes. Perform other duties as assigned. Participate in proactive team efforts to achieve departmental and company goals. Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.

Requirements

No direct experience required.
High school diploma or equivalent required.
Candidate must be a student in good academic currently enrolled in an IT related degree program.
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others both inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, as well as updating or referring, which typically require short discussions.
Ability to communicate with co-workers, supervisors, vendors, and repair personnel for both in person and by telephone.
Effectively explain technical processes and issues to non-technical personnel.

Responsibilities

Assists LAN Administrators with daily activities to include troubleshooting level 1 issues, hardware and software deployments.
Assist with the monthly patching process and participate in.
IT Intern will learn and develop skills in information technology to include deploying images, system wide back up of data and networking of computers.
Support and maintain software and hardware on Windows systems.
Monitor IT helpdesk ticketing system and ensure tickets are resolved within reasonable timeframe.
Perform level one troubleshooting of workstations and other peripherals.
Utilize management tools to deploy, monitor and debug desktop applications through-out the enterprise.
Assist administrators with performing system wide backup and maintenance functions.
Assist in updating user and technical documentation.
Maintaining the hardware inventory.
Participate in IT projects to assist in research and follow internal change management methodology by adhering to documentation and production change control processes.
Perform other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Must comply with current applicable laws, regulations and bank policies and procedures.
Comply with all safety policies, practices and procedures.
Report all unsafe activities to supervisor and/or Human Resources.