Intern - IT Department - Chicago Region 2026
About The Position
We are currently seeking Interns for our Information Technology department located in Chicago, IL. The IT Support Intern provides first‑level technical support to end users under the guidance of the IT Support Desk team. This role is designed to give hands‑on experience with enterprise IT support operations, including ticket management, workstation setup, and customer service, while developing foundational technical and professional skills. This position supports daily IT operations and assists with routine support tasks while escalating more complex issues to senior IT staff. The intern will gain exposure to: Enterprise IT support operations Ticketing systems and incident management workflows Standard IT hardware and software environments Professional customer service in a corporate IT setting Team‑based troubleshooting and escalation practices
Requirements
- Currently pursuing a degree in Information Technology, Computer Science, or a related field or equivalent technical coursework/experience
- Basic understanding of Windows operating systems and common office applications (Outlook, Teams, Excel)
- Strong communication and customer service skills
- Ability to follow documented procedures and ask questions when unsure
- Reliable, punctual, and eager to learn
Nice To Haves
- Prior internship, part‑time, or academic experience in IT support or customer service
- Familiarity with ticketing systems or help desk environments
Responsibilities
- Serve as a first point of contact for basic IT support requests via the IT Support Desk ticketing system, phone, or walk‑up support
- Assist with imaging, deploying, and replacing computers for new hires and existing employees
- Support basic troubleshooting of hardware, software, printers, and mobile devices
- Create, update, and document support tickets accurately and thoroughly
- Follow established IT procedures, escalation paths, and service standards
- Assist with inventory tracking of IT equipment and peripherals
- Support routine IT projects and initiatives as assigned
- Provide excellent customer service and maintain a professional demeanor with all users
- Escalate unresolved or complex issues to senior IT staff in a timely manner
Benefits
- Medical Insurance
- Paid US Holidays
- Company 401(k) Matching Contributions
- Employee Assistance Program (EAP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
Education Level
No Education Listed
