Intern - Implementations (Accounting)

National Information Solutions Cooperative (NISC)•Mandan, ND

10d

About The Position

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. Primary Responsibilities: This position reports to the Professional Services Team Lead. This will be an internship in the Professional Services division and is an entry level role working with our Financials solution. This position has a moderate level of customer interaction. Strong communication skills both internally and externally with proper documentation are key to this position. Current applications submitted will be under consideration for Summer 2026 (May - August)

Requirements

Basic knowledge of Project Management processes and theory.
Basic knowledge of Service Level Management (SLM) best practices.
Basic knowledge of the Utility or Telecom industry.
Familiarity with other integrated applications and services.
Excellent verbal and written interpersonal and communication skills.
Excellent presentation and training skills.
Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
Excellent research and problem solving skills with a strong attention to detail.
Strong PC skills.
Ability to effectively lead, influence and teach others.
Ability to organize and prioritize.
Ability to interact in a positive manner with internal and external contacts.
Ability to work independently, as well as in a team environment
Commitment to NISC’s Statement of Shared Values.
High School diploma or equivalency required
Pursuing Bachelor’s Degree in a business-related field.

Responsibilities

Provides superior customer support to internal and external customers in all encounters.
Responsible/Assist for email communication with external customers.
Responsible/Assist for Enterprise Solutions NISC Community posts.
Follow up with Member/Customers on requests and procedures.
Assists with mass communications to Member/Customers.
Assists with software release process.
Gather, maintains and audits Member information in the configuration database.
Conveys customer feedback to product development staff as appropriate.
May be called upon to assist in other areas.
May be called upon to participate in testing of new product development or enhancements and documentation.
Assist in reviewing system and training documentation.
Other duties as assigned.