Intern - Identity, Products, & Loyalty - Onboard Product Design (Summer 2026)

United Airlines • Chicago, IL

94d • $20 • Onsite

About The Position

At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you're a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You'll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly. This internship opportunity is a part of the Identity, Product, Loyalty and Research (IPLR) team. As an intern, you will utilize business intuition, project management, excellent communication and a working knowledge of business tools in your day-to-day to contribute to projects that affect the onboard customer experience. You will also champion a small number of key initiatives directly, leveraging strategic thinking, analytical problem solving, and developing your presentation skills. Onboard Product Design - This area supports the strategic planning, design and development of critical touchpoints in the overall customer experience onboard all United Airlines flights—aircraft interiors and seats, as well as onboard amenities (PJs, amenity kits, bedding, etc.) and partnerships. The team identifies new opportunities through competitive benchmarking, customer data, and market research.

Requirements

• Current undergraduate student pursuing a degree in Marketing, Business, Communications, or a Quantitative discipline (Statistics, Engineering, Analytics, etc.)
• Proven experience with Microsoft Excel and PowerPoint
• Detail oriented
• Strong communication skills
• Relationship management skills
• Creativity
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position

Responsibilities

• Collaborate with team members in the IPLR Department on cross-functional projects
• Build relationships with internal stakeholders and external suppliers to ensure successful product launches
• Seek and analyze data from a variety of sources to support decisions
• Propose solutions to business questions, leveraging strategic thinking and data analysis
• Share ideas and identify trends to help shape the 'look and feel' of onboard products
• Lead presentations to internal teams and/or leadership, providing clear updates on project progress, challenges, and next steps
• Exposure to various project design steps to facilitate innovation
• Manage multiple projects by balancing the competing demands for project scope, time and quality
• Meet regularly with managers and stakeholders to provide status updates on projects
• Prepare and deliver project briefings that translate complex information into actionable insights for stakeholders

Benefits

• Medical
• Dental
• Vision
• Life
• Accident & disability
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges

What This Job Offers

• Career Level: Intern
• Industry: Air Transportation
• Education Level: Bachelor's degree