Intern (Field Technician)

Liberty Latin America Communications, Inc. • Phillipsburg, NJ

150d

About The Position

The B2C Field Technician is responsible for installation and repair of B2C and SMB/B2B services. Technicians must maintain strong customer relations and provide top quality service to customers.

Requirements

• Minimum 2 years’ experience as an installer within a telecommunication Company.
• Technical diploma or certificate in Electronics/Telecommunications.

Responsibilities

• Diagnose and/or correct all technical problems (TV, Hi-Speed Internet, and Voice services) to the satisfaction of the customer and in accordance with company/international specifications.
• Ensuring restoration of customer service (video, voice, or data).
• Repair or replace antennas, customer modules, routers / and access devices, and associated wiring.
• Troubleshoot service-related problems.
• Repair and replace any damaged equipment: ONT, CM, modems, routers, set-top box and telephones.
• Replace and repair any damaged cables, connectors or any other passive devices that may result in unsatisfactory service to customers.
• Successfully troubleshoot customer issues with field test equipment (OTDR, light meter, RF measurement equipment).
• Complete Company documentation pertaining to calls in accordance with the department processes and standards.
• Complete all service change requests in a timely professional manner.
• Complete all assigned jobs within required Key Performance Indicators (KPIs) at the required level of quality and within the stipulated.
• Installation of all RF/Fiber services provided by using standard installation practices and procedures.
• Educate customers in the operation of equipment and company products.
• Complete Company documentation pertaining to work orders in accordance with the department processes and standards.
• Keep all appointments and complete all installation requests in a timely and professional manner.
• Performs upgrade to existing service at customer premises.
• You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.
• Maintain and ensure that all assigned tools, equipment’s, and vehicle are in good working condition.

What This Job Offers

• Education Level: Associate degree