NetScout-posted 10 months ago
Intern
Allen, TX
Professional, Scientific, and Technical Services

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team. NETSCOUT has been helping the world's largest organizations solve their most complex digital challenges for more than 40 years. NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world's essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second.

  • Work closely with the Services team to assist them in resolution of technical service cases according to generalized procedures and specialized understanding of product issues.
  • Provide the software, hardware, application, and product support.
  • Work with the Services team to ensure hardware is functional and up to date on OS, patches and security.
  • Design and develop AI software solutions to drive higher effectiveness within the services team.
  • Collaborate with tools engineers to improve existing internal AI tools.
  • Optimize the performance of learning models coming out of academic and industry research.
  • Completing tasks on assigned projects.
  • Pursuing a BS degree in Electrical Engineering or Computer Science.
  • Solid problem-solving skills.
  • Experience/projects in Python and other programming languages (C++, etc.).
  • Ability to work with and learn various scripting languages such as JavaScript, Perl, UNIX shell scripts (bash).
  • Working knowledge of all standard office suite applications.
  • Diligent attention to detail.
  • Effective organization and time management skills.
  • Effective interpersonal and leadership skills.
  • Ability to manage many tasks simultaneously.
  • Ability to work under pressure and time constraints.
  • Solid verbal and written communication.
  • Opportunities for professional development.
  • Access to individual, management, and leadership training and development programs.
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