Intern: End User Support Analyst

SHURTAPE TECHNOLOGIES LLC • Hickory, NC

64d • Hybrid

About The Position

Join a Team That Sticks Together! At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries. We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more. In addition to our specialty adhesive products, we offer well-known brands like Duck®, FrogTape®, Painter’s Mate®, Shurtape®, T-Rex®, Kip®, and Pro Tapes®. Why Work with Us? We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world. What We Offer: A company that truly values your contributions A place where you can grow, make an impact, and be part of something meaningful A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset More Than Just Tapes... In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate. We Ask for the Best, and Offer the Best in Return We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you’re looking to be part of a forward-thinking, fast-paced, and supportive team, we’d love to hear from you! Our tapes may do the sticking, but it’s our people who hold it all together. SUMMARY OF POSITION 5/26/2026 - 8/6/2026 Hybrid Schedule: M/F - Remote, Tues/Wed/Thurs in office

Requirements

• Able to work patiently and politely with users to solve problems
• Able to work in a team environment effectively
• Able to work independently with minimum supervision
• Able to create and maintain technical and End User documentation
• Able to independently research and solve problems with computer systems, operating systems, and applications
• Organization skills
• Attention to detail
• Assertiveness for continued learning related to technological improvements and advancements
• Education
• Troubleshooting hardware and software
• Basic desktop support
• Abilities
• Work patiently and politely with users to solve problems
• Work independently with minimum supervision
• Master new computer related technologies both quickly and frequently
• Troubleshoot and solve problems quickly
• Write technical and end user documentation

Nice To Haves

• Supporting Laptop, Desktops, and Audio Visual Equipment is a plus

Responsibilities

• Follows and recommends improvements to all IT standard operating procedures
• Maintains documentation, inventory records, incident and change records, researches incidents, and implements corrective actions
• Works closely with End Users
• Enters all contacts to the Support Center in the application including detailed problem/request descriptions with relating error messages, steps to recreate errors, screen shots or completed forms
• Installs software
• Troubleshoots and resolves issues with computers, applications and peripheral equipment
• Updates and creates reports.
• Coordinates with other IT teams when necessary to solve and prevent problems

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed