1st Source Bank-posted about 2 months ago
Intern
Onsite • South Bend, IN
1,001-5,000 employees
Credit Intermediation and Related Activities

The Electronic Banking Intern will support the Bank's digital strategy by conducting primary and secondary research on Gen Z client behaviors, preferences, and expectations. This intern will analyze how younger clients (and potentially more importantly those that are not yet clients) interact with digital banking tools, identify usability and communication gaps, and present actionable recommendations that support future design and engagement improvements. In addition to their individual project work, the intern will gain direct exposure to the core disciplines within Electronic Banking, including Support Operations, Harvester Optimization, Reporting and Analytics, and Enterprise Projects. This rotational experience will provide a holistic understanding of how digital banking functions as an integrated operation serving both clients and internal partners.

  • Conduct qualitative and quantitative research on digital banking experiences among Gen Z users (e.g., peer surveys, focus groups, app reviews).
  • Benchmark other community banks and fintechs to identify best practices for mobile and online banking engagement.
  • Summarize findings and present actionable recommendations to the Electronic Banking leadership and Marketing teams.
  • Regular and predictable attendance is an essential requirement of the position.
  • Responsible for the completion of all compliance training related to the position.
  • High School Diploma/GED required.
  • Pursuing bachelor's degree in Business, Marketing, Data Analytics, Management Information Systems, or related field.
  • Interest in banking, digital user experience, financial technology, or customer behavior research.
  • Strong communication and storytelling skills - ability to translate data into actionable insights.
  • Proficiency in MS Office software (Excel, Word) is essential.
  • Good organizational skills.
  • Analytical and problem-solving skills with attention to detail.
  • Able to prioritize workload and manage multiple competing tasks and demands.
  • Ability to meet deadlines.
  • Good written and verbal communication skills.
  • Experience or coursework in survey design, data visualization, or UX research preferred.
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