Intern - Customer Care & Billing Implementations

Nisc-posted 3 months ago
Intern
Mandan, ND
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
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NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 940+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support. This will be an internship on our Broadband Service Implementation team. This position has a moderate level of customer interaction and works closely with the other software implementation teams as well as software developers in resolving issues. Strong communication skills both internally and externally with proper documentation are key to this position. Current applications submitted will be under consideration for Summer 2026 (May - August).

  • Provides superior customer support to internal and external customers in all encounters.
  • Assists customers in several aspects of application support including troubleshooting and on-going support.
  • Assist Data Entry for members in migration projects.
  • Coordination of training tools and project resources.
  • Preparation of Data Validation tools for Special Projects.
  • Assist in initial configuration of Training / Test Environments.
  • Responsible/Assist for email communication with external customers.
  • Prepares Cases and follow-up to resolution.
  • Follows up with customers on recommended changes or resolutions on Cases waiting on customer response.
  • Follow up with Member/Customers on requests and procedures.
  • Assists with mass communications to Member/Customers.
  • Gather, maintains and audits Member information in the configuration database.
  • Utilizes all support tools as directed.
  • Conveys customer feedback to product development staff as appropriate.
  • Running member site reports for evaluation in preparation for migration projects.
  • May be called upon to assist in other support areas.
  • Assist in reviewing system and training documentation.
  • Other duties as assigned.
  • Basic knowledge of Project Management processes and theory.
  • Basic knowledge of Service Level Management (SLM) best practices.
  • Excellent verbal and written interpersonal and communication skills.
  • Excellent presentation and training skills.
  • Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
  • Excellent research and problem solving skills with a strong attention to detail.
  • Strong PC skills.
  • Ability to effectively lead, influence and teach others.
  • Ability to organize and prioritize.
  • Ability to interact in a positive manner with internal and external contacts.
  • Ability to work independently, as well as in a team environment.
  • Commitment to NISC's Statement of Shared Values.
  • Internship experience in a reputable company.
  • Opportunity to work closely with software implementation teams and developers.
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