Intern - Credit & Collections

Optimum • Wakefield, MA

92d

About The Position

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure 'from the ground up' by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a 'customer first' service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve. We’re looking for interns who are eager to learn, contribute, and grow in a collaborative environment. As an intern, you’ll have the opportunity to work closely with team members on meaningful projects that drive results, collaborate across departments, gaining exposure to different areas of the business, explore and apply AI tools and technologies as part of project work and problem-solving, be an active part of a supportive, team-oriented culture, and contribute fresh ideas and take ownership of tasks that make an impact.

Requirements

• Should have a basic understanding of financial, legal documents and accounting concepts.
• Proactive, organized, and demonstrate a high level of self-motivation.
• Must have strong general knowledge of the billing and collections process cycles.
• Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills.
• Can work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines.
• Ability to work effectively in a matrix organization using interdepartmental communication.
• Strong negotiation skills and use solid judgment in changing a customer’s objections into a commitment to pay.
• Enjoy working in a fast-paced environment and are comfortable working on a variety of different tasks.
• Works closely with the manager to maintain high quality standards.

Nice To Haves

• Experience in and using multi-company accounting software package – Netcracker and SalesForce Preferred.
• Complete knowledge and functionality of the Microsoft 2010 Office product suite.

Responsibilities

• Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow-up, as well as adherence to the standards of responsible collection practices.
• Provide analysis and feedback to manager explaining variances in customer cash trends.
• Make collection calls/emails and follow up to customers within a 'customer focused' framework, leading to the resolution of payment issues, by proactive identification and resolution methods.
• Analyze customer invoices to ensure contract terms and conditions are being followed.
• Ability to utilize CRM (Customer Relationship Management) tool to help solve issues.
• Gather credit and/or collections reference information, as required when needed.
• Perform credit analysis for new and existing accounts.
• Complete ad hoc projects and related deliverables, as assigned.
• Proven ability to manage competing priorities under tight deadlines.

Benefits

• Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds.

What This Job Offers

• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees