Intern- Community Operations

UDR Careers•Alexandria, VA

3d•$18 - $19

About The Position

UDR, Inc. is seeking dynamic and enthusiastic Community Operations Interns to join our team for the Summer of 2026 (May – August). Are you a driven college student with an interest in real estate or property management? Are you looking to gain hands-on experience and a comprehensive understanding of property management operations while contributing to a memorable resident experience? If so, UDR, Inc. is looking to hire you as one of our full-time Interns at our vibrant Sullivan Place community located in Alexandria, VA.

Requirements

Currently enrolled college students pursuing a degree in Real Estate, Hospitality Management, Business, and/or a related field
Motivated, self-starter that thrives in a fast-paced environment and works collaboratively in a team setting
Ability to multi-task and adapt to changes with ease
Strong communication and interpersonal skills
Possess strong customer service skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
S. citizens or legal permanent resident
Be in good academic standing and have a minimum grade point average of 3.0 on a 4.0 scale

Responsibilities

First point of contact, greeting residents, prospects, guests, and visitors as they arrive at our community
Provide personalized experience, with emphasis on care and convenience for our future and current residents
Responsible for all sales activities from lead generation to signing the lease to achieve maximum occupancy and revenue growth for the community
Generate new leads by marketing within the local community and through creative online advertising
Facilitate the application and move-in process, ensuring all necessary paperwork is signed, applicable monies paid, and move-in appointments scheduled
Foster an on-going positive relationship with residents confirming their expectations are being fulfilled
Deliver exceptional customer service to build and sustain the community’s reputation and ensure maximum number of lease renewals
Orchestrate the renewal process from notification to signing, expressing thanks for their continued residency
Respond to resident complaints and concerns in a timely and professional manner, making sure every situation you handle ends with gratification
Assist with planning, promoting, and delivering resident events and activities ensuring residents find value outside the walls of their apartment home
Identify, share, and implement opportunities to improve resident happiness and service