Intern, Community Management
About The Position
We’re seeking a highly engaged, social-obsessed intern to join the Community Team. The Community Management Intern will connect with our incredible fans on Social, managing inbounds, tracking feedback and finding ways to celebrate our customers both on and offline. The Community Management Intern is responsible for communications across a portion of the company’s social media channels, including Instagram, TikTok, YouTube, Facebook, Twitter, Pinterest, and Snapchat. This role will play a key role in increasing e.l.f.’s social media presence and gaining visibility for the brand among beauty lovers.
Requirements
- Must be in the Los Angeles area and able to be in-office 2-3 times per week
- Must be able to work at least 18 hours per week
- Currently attending a two- or four-year university and pursuing a degree in English, journalism, marketing, communications or a related field
- Currently a sophomore or junior in college
- Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
- Excellent knowledge of Tik Tok, Facebook, Twitter, LinkedIn, Pinterest, Instagram, and other social media emerging platforms
- Excellent multitasking, time-management skills
- Have a strong passion for all things beauty
- Must be able to verbally commit to minimum 6 month internship
Responsibilities
- Responsible for communications across our social media channels: Instagram, TikTok, YouTube, Facebook, Twitter, Pinterest, and Snapchat
- Actively engage with our audience on social media by liking, commenting and responding to messages
- Be agile, open and have a ‘rapid response’ approach to our online customers
- Communicate with the customer service team on product orders and promotions
- Coordinate fan outreach and seeding out of our Los Angeles e.l.f. offices
- Be curious to identify NEW content opportunities and trends to social channels
- Pull weekly and monthly community insights and metrics for cross-functional tracking and reporting
- Provide weekly updates on trending conversations, comments and complaints happening on our social channels (or competitor channels)
- This position does include some routine responsibilities; the right candidate will be nimble and adaptive
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Number of Employees
501-1,000 employees
